Return & Refund policy

Last updated: 3:21 PM Tuesday, 1 November 2025

We understand that sometimes a purchase might not meet your expectations, and we aim to make the return, refund, and exchange process as clear and easy as possible. Below are the details of our policy for both online and in-store purchases.

1. Return Policy
We offer a 15-day return policy from the date you receive your item. To qualify for a return, the item must meet the following conditions:

• The product must be unused and in the same condition as it was when received.
• The product must be in its original packaging with all original tags and labels intact.
• You must have the original receipt or proof of purchase.

To initiate a return, please contact our customer support team at ozone@ozoneksa.com with your order details. Once the return request is received, our team will guide you through the process.

2. Damages and Issues
Upon receiving your order, please inspect it carefully. If any items are damaged, defective, or if you have received an incorrect product, please notify us immediately. We will assess the issue and take appropriate action, which may include providing a replacement, repair, or full refund.
Please note that claims related to damages or wrong items must be made within 48 hours of receiving your package.

3. Exchanges
We offer a one-time exchange for items that meet the following criteria:

• The item must be in the same condition as received, unused, and in its original packaging.
• Exchanges are allowed for items of equal value or a higher-priced item, for which you will need to pay the price difference.

If the exchanged item does not meet your expectations, you have the option to return it under our standard return policy. Please note that exchanges are subject to product availability.

4. Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method within 10 business days.

Please be aware that your bank or credit card provider may take additional time to process and post the refund to your account. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at ozone@ozoneksa.com .

5. Bank Charges
In the event of a refund, any transaction fees charged by the bank or payment provider at the time of purchase will be deducted from the refund amount. These fees are based on the policies of the bank or payment service and can vary. You will be responsible for any charges related to the refund that are charged by your bank or credit card provider.