WARRANTY POLICY

 

 

Effective Date: Tuesday, 17 October 2025

Thank you for choosing OZONE . We appreciate your trust in our products. To provide full transparency and ensure you understand the support we offer, please review our Warranty and Service Policy outlined below.

OZONE Standard Warranty Policy

At Ozone, we are confident in the quality and durability of our products. That is why we offer a 5-year warranty that covers all mechanical issues, such as free parts replacement within 5 years of purchase. No hidden fees, no hassle, no worries.

We value our customers and we want to ensure that you are satisfied with your purchase. Our warranty is one of the best in the industry and it shows how much we care about our products and our customers. With Rotai, you can enjoy peace of mind and a great user experience.

Warranty Duration

Massage Chairs:

  1. General Models: Covered for 5 years from the date of purchase or delivery, whichever is later.

Massage Accessories: Covered for 1 year from the date of purchase or delivery, whichever is later.

Coverage Details

  • Free parts replacement within 5 years of purchase.
  • Warranty covers manufacturing defects.
  • Excludes tampering, misuse, unauthorized maintenance, and specific components (e.g., product battery, leather, accessories).

Chargeable Services

Certain services and parts may be chargeable if warranty terms are not met or supporting documents are incomplete.

Repair or Replacement

  • OZONE may choose to repair or replace a defective product.

Limitations

  1. The warranty is non-transferable.
  2. OZONE is not liable for damages beyond the purchase price.

Service Process

  1. Delivery charges apply for collection, return, or delivery of defective products.

Limitations and Exclusions of Warranty

Invalidation of Warranty

  • Warranty is void if the product serial number is tampered with or used commercially.
  • Exclusions include non-operating items, consumables, user-performed maintenance, and more.

Exclusions from Coverage

  • Cosmetic damage, wear and tear, general maintenance, and more are not covered.

Liability Limitations

  • OZONE is not liable for indirect damages or losses beyond the product's purchase price.

Customer Interaction Guideline

We prioritize serving our customers with respect and care. We also care for the well-being of our staff. We reserve the right to refuse service to abusive customers.

Thank you for your understanding and cooperation. We are committed to providing you with quality products and services.